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Những kỹ năng cơ bản khi làm việc tại công ty Samsung

Jun. 2007

SANIVA


1. Business Etiquette
- Features & Dress Code
- Greeting

2. Business Communication Skill
- Calling & Answering Phone Call
- Conversation
- Report & Commission
2


What’s the difference
between Manners &
Etiquette ?

3



Why is business manners and etiquette
important?
Featur
es
Makeup

The context of
conversation

Facial
expressio
n
Narrati
on
Mann
er

Mind
Hair
Style

(7%)
Image
conveyin
g method

(38%)

(55%)

Attitu
de

Fashio
n
Postu
re

Motio
n

Voice,accent

Expressio
n,attitude

4


1. Business Etiquette
- Features & Dress Code
- Greeting

5


Features & Dress Code
For Men
Hai
r

Accessorie
s

Clothe
s
Shoe
s
6


Features & Dress Code
For Women
Hair
Make-up
Clothes
Accessorie
s
Fingernail
s

7


Features & Dress Code
Unaccepted Dress Code

Shorts

Torn
Jeans

Long
Fingernai
ls

Slippers

Heavy
Make-up
8


Features & Dress Code
Business Casual Dress Code

9


Features & Dress Code
Proper way of Dressing up

10


Features & Dress Code
Proper way of Dressing up

11


Features & Dress Code
Proper way of Dressing up

12


Features & Dress Code
Proper way of Dressing up

13


Features & Dress Code
Proper way of Dressing up

14


Greeting

n ce
a
t
r
po
m
i
n gs
i
e
t
h
e
T
re
of G

- Kind, polite, greetings are the basis of
courtesy
- The important first step in human relations
- A helping element to human relations

15


Greeting

Eyes
• Length of time I am
observed : 17.5hrs
• Sleeping time : 6hrs

Mouth

Chin

• Length of time I
observe
myself : 0.5hrs

16


Greeting

--Bright,
expressions
(Practice
saying
Opening
someone’s
heart
with
a‘Whiskey’)
greeting
Bright,soothing
soothing
expressions
(Practice
saying
‘Whiskey’)
--Eye
Eyecontact:
contact:Trustworthy
Trustworthyand
andloving
lovinglook
look
--Holding
Holdingyour
yourhead
headup
upstraight
straight
--Pulling
Pullingin
inyour
yourchin
chinsmoothly
smoothly
--Balance
Balancewhile
whilerelaxing
relaxingyour
yourshoulders
shouldersin
inaacomfortable
comfortable
pose
pose
--Make
Makeyour
yourhead
headand
andyour
yourback
backline
lineup
upstraight,
straight,
comfortably
comfortably
--Men:
Men:Hands
Handsslightly
slightlymaking
makingaafist,
fist,placed
placednext
nextto
tothe
theside
side
pants
pantsline.
line.
Women:
Women:One
Onehand
handon
ontop
topof
ofanother
anotheron
onyour
yourstomach
stomach
--Put
Putyour
yourheels
heelstogether
togetherand
andthe
thetoes
toesapart
apartwith
withaa45°
45°gap.
gap.
17


Greeting
Bowing : Basic Tool for New comer’s settle
down

18


Greeting
Irreverent Greetings
- Greetings with no eye-contact
- No greetings, improper
greetings
- Greeting a younger co-worker on
the top of the stairs
- A slight bow of the head
- Pulling up your chin
- Bowing with your back in an arch
- Tilting your head to the side
- Too much bowing or too
considerate
- Bowing with your legs apart

19


Greeting
The 4 Key Points
- I should bow first
- Direct eye contact
- Bright expression
- In a clear & bright greeting voice

20


Greeting
In these cases….
 When you meet your senior in the
hallway
 Coming to work, going home…
 Working, Doing complicated calculations,
Phone calls, When talking with your
boss…

When you meet in the restroom…
21


Introduction

The Order of Introduction
- Person in lower rank -> Person in higher
rank
- Younger -> Elder
- Man -> Woman

22


Introduction

When Being Introduced
- Listen carefully to the other person’s
name
and remember it.
- Wait patiently until you are introduced.
- Greet the person while giving him/her
your
business card.
23


Business Card

Order of Exchange
- Person of lower rank to the person in
higher
rank, or the visitor first.
- Must obtain the attitude to hand my
business
card first when meeting a new person.

24


Business Card

When Receiving a Business Card
- Always with both hands, after reading
his/her rank
and name
- Without holding or fiddling, put it in your
jacket or
top pocket.
- When consulting, it is understandable to
put on
top of the table during the conference.
25


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