Tải bản đầy đủ

Business a changing world 7e by ferrell chap008

8-1


Business in a
Changing World

Chapter 8

Organization, Teamwork, and
Communication

McGraw-Hill/Irwin

Copyright © 2009 by the McGraw-Hill Companies, Inc. All rights


8-3


PetConnection.com


An organization based on blogging providing a unique
competitive advantage.

8-4


Organization, Teamwork, & Communication
Importance of Organizational Structure

Structure Impacts:

•Decision making
•Costs & efficiencies
•Overall success and sustainability
8-5


Organization, Teamwork, & Communication

Organizational Culture

A firm’s shared values, beliefs, traditions,
philosophies, rules, and role models for behavior.

8-6


Organization, Teamwork, & Communication

Organizational Culture –
•Formal expression
•Informal expression
8-7


Organization, Teamwork, & Communication
Organizational Culture –
•Formal expression
•Mission statement
•Code of ethics
•Manuals
•Ceremonies
•memoranda

8-8


Organization, Teamwork, & Communication
Organizational Culture –
•Informal Expression
•Dress code
•Work habits
•Extracurricular activities
•Stories

8-9


Organization, Teamwork & Communication
Organizational Culture –
satisfying the needs &
expectations of stakeholders

Ensures that organizational members:
•share values
•observe common rules
•share problem solving approaches
8-10


Organization, Teamwork & Communication

The most important drivers of innovation in companies.
8-11


Organization, Teamwork & Communication
Developing
Organizational Structure

Organizational Structure – The arrangement or
relationship of positions within an organization.

8-12


Organization, Teamwork & Communication
Developing
Organizational Structure

Structure Develops –
•Managers assign work tasks to individuals & groups
•Coordination of diverse activities to attain objectives

8-13


Organization, Teamwork & Communication
Organizational Chart

What the Organizational Chart Shows –
•Organizational structure
•Chain of command (lines of authority)
•Other relationships (staff, committees, etc.)
•Lines of communication
8-14


Organizational Structure
The Evolution of a Clothing Store
Phases 1, 2, and 3

8-15


Organization, Teamwork & Communication
Organizational Growth

What does organizational growth require?
•Structuring of resources (human, physical, financial)
•Hiring specialized talent & skills
•Formalized structure (as workforce & specialization grows)
•Assign work tasks to individuals & departments
•Assign responsibility for organizational objectives
8-16


Assigning Tasks – Organizational Structure

Celestial Seasonings – Determining
activities required to meet objectives

Purchase herbs from suppliers
Dry the herbs
Place in tea bags
Package and label tea bags
Ship packages to retail outlets
8-17


Assigning Tasks

Specialization

Managers divide the labor into small, specific
tasks and assign to employees to accomplish
individual tasks.
8-18


Assigning Tasks

Why Specialize?

•Efficiency
•Ease of training
•Activities too numerous
8-19


Assigning Tasks

Overspecialization

•Employees become bored
•Job dissatisfaction
•Poor quality work
•Increased injuries
•Increased employee turnover
8-20


Organizational Structure –
Assigning Tasks
Departmentalization
Grouping of jobs into working units (departments, units,
groups, divisions)

8-21


Assigning Tasks – Organizational Structure
Departmentalization is the grouping of jobs into working
units usually called departments, units, groups, or
divisions.

•Functional departmentalization
•Product departmentalization
•Geographical departmentalization
•Customer departmentalization
8-22


Retailing & Wholesaling
Selling directly to the consumer








Music stores
Sporting-goods shops
Dry cleaners
Boutiques
Drugstores
Restaurants
Hardware stores

8-23


Functional Departmentalization

8-24


Product Departmentalization

8-25


Tài liệu bạn tìm kiếm đã sẵn sàng tải về

Tải bản đầy đủ ngay

×

×