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GIAO TIẾP THƯƠNG MẠI 2

VAN HIEN UNIVERSITY
FACULTY OF FORERIGN LANGUAGES.
SUBJECT: BUSINESS COMMUNICATION 2.

TOPIC 6: PROBLEMS SOLVING:
PRACTICAL SITUATIONS IN THE OFFICE.

GROUP: 7
LECTURER: TRAN CONG NGUYEN


Problems Solving.
Members:


Conten
t:
Part 1: Office workplace problems and How
to solve problems?

Part 2: Practical situations.




Part 1: Office workplace problems and How
to solve problems?

Angry customers


Part 1: Office workplace problems and How
to solve problems?

L: Listen
A: Apologize

B: Believe
How to deal with
angry customers ?

S: Satisfy

T: Thanks


Part 1: Office workplace problems and How
to solve problems?

Stress in the office


Part 1: Office workplace problems and How
to solve problems?
Establish
boundaries
Learn how to
relax

Creating
Healthy Habits
How to deal with
stress in the office ?

Get some
support

Stay away from
conflict


Part 1: Office workplace problems and How
to solve problems?

When your boss doesn’t understand you.


Part 1: Office workplace problems and How
to solve problems?

How to deal with your boss
who doesn’t understand
you?


Part 1: Office workplace problems and How
to solve problems?

Try to:
• Approach them in a casual way, and let your
sense of humor show.
• Put details and facts in writing for them to
refer back to after a verbal conversations.
• Expect them to be a little too optimistic about
ideas, as well as their own abilities and the
abilities of those around them.
• Find more about kind of personality to have
appropriate approach.


Part 1: Office workplace problems and How
to solve problems?

Avoid:

• Talking down to them or be curt.
• Trying to confine the conversation
or stifle their freedom to express
ideas and emotions.
• Expecting them dive deep into the
details with you.


Part 2: Practical situations.

Situation 1:
Fire Office


Part 2: Practical situations.
Solution:
• Mounting fire alarm in every stores of the
company
• Call the fire service


Part 2: Practical situations.
Situation 2:

Your employees getting bored
with the office layout


Part 2: Practical situations.
Solution:

• Changing the layout in the office
helps employees have morale to
work better
• Organize a company trip to relax
and boost relationships among
employees.


References:
https://www.mindtools.com/pages/article/unhappy-customers.htm
https://www.apa.org/helpcenter/work-stress.aspx
https://techblog.nz/1022-My-Boss-Doesnt-Understand-Me




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