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Đề cương trắc nghiệm Hành Vi Tổ Chức (Organizational Behavior) CHƯƠNG 16

Chapter 16: Organizational Structure and
Design

16-1. Which of these is true about organizational structure?
a. It refers to the division of labor.
b. It refers to the pattern of coordination
c. It refers to the pattern of workflow and formal power that directs
organizational activity.
d. An organizational structure reflects its cultural and power
relationships.
e. All of these.
The question was not answered. The correct answer is "e".
16-2. Fundamental requirements of __________ are division of labor
and coordination of work activities.
a. span of control
b. centralization
c. organizational structure
d. job specialization
e. concurrent engineering



The question was not answered. The correct answer is "c".
16-3. Informal communication
a. is a coordinating mechanism in all organizations.
b. can be avoided in larger organizations by creating a liaison role.
c. does not work in non-routine and ambiguous situations.
d. creates standardization.
e. All of these.
The question was not answered. The correct answer is "a".
16-4. Coordination through formal hierarchy is a(n) __________
coordinating mechanism.
a. flexible
b. inefficient
c. efficient
d. effortless
e. a contemporary and optimal
The question was not answered. The correct answer is "b".
16-5. Each of these are basic elements of organizational structure except
a. formalization.
b. departmentalization.


c. Standardization.
d. centralization.
e. span of control.
The question was not answered. The correct answer is "c".
16-6. Delayering organizational structures __________ costs and
__________ decision-making.
a. cuts; centralizes
b. increases; centralizes
c. increases; minimizes
d. cuts; decentralizes
e. stabilizes; eliminates
The question was not answered. The correct answer is "d".
16-7. A flat organizational structure creates a(n) __________ span of
control.
a. Tall
b. Narrow
c. Wide
d. Centralized
e. Informal


The question was not answered. The correct answer is "c".


16-8. As organizations grow, top management __________ decisionmaking.
a. centralizes
b. decentralizes
c. maintains
d. controls
e. standardizes
The question was not answered. The correct answer is "b".
16-9. __________ is the degree to which organizations standardize
behavior through rules, procedures, formal training, and related
mechanisms.
a. Formalization
b. Standardization
c. Centralization
d. Departmentalization
e. Decentralization
The question was not answered. The correct answer is "a".
16-10. In a formalized structure, some work rules become so
__________ that organizational efficiency would decline if they were
actually followed.


a. flexible
b. ordinary
c. decentralized
d. centralized
e. convoluted
The question was not answered. The correct answer is "e".
16-11. Which of these can be identified as a problem with formalization?
a. Rules and procedures reduce organizational flexibility.
b. Employees can become alienated and powerless.
c. Rules and procedures can take on the life of their own.
d. A and c only.
e. All of these.
The question was not answered. The correct answer is "e".
16-12. A(n) ___________ structure has a wide span of control, little
formalization, and highly __________ decision-making.
a. organic; decentralized
b. mechanistic; centralized
c. departmental; departmentalized
d. formal; decentralized
e. informal; centralized


The question was not answered. The correct answer is "a".
16-13. Departmentalization is a(n)
a. form of informal communication.
b. element of organizational structure.
c. form of formalization.
d. element of standardization.
e. component of a flat span of control.
The question was not answered. The correct answer is "b".
16-14. All of these are characteristics of a simple structure except
a. organizations employ few people.
b. owner's direct supervision.
c. narrowly defined roles.
d. minimal hierarchy.
e. flexible.
The question was not answered. The correct answer is "c".
16-15. Which of these is not a type of divisional structure?
a. Client
b. Product/service
c. Geographic


d. Functional
e. All are divisional
The question was not answered. The correct answer is "d".
16-16. The __________ structure combines divisional and ___________
structures.
a. hybrid; central
b. hybrid; formal
c. departmental; hybrid
d. functional; matrix
e. matrix; functional
The question was not answered. The correct answer is "e".
16-17. The most common form of __________ structure occurs in
project-based organizations.
a. functional
b. divisional
c. matrix
d. network
e. virtual
The question was not answered. The correct answer is "c".


16-18. Team-based organizational structure features include
a. building blocks of self-directed work teams.
b. organization around work processes.
c. flat hierarchy.
d. little formalization.
e. All of these.
The question was not answered. The correct answer is "e".
16-19. A main force pushing toward a network structure is that an
organization has ___________ core competencies.
a. risky
b. a few
c. many
d. interdependent
e. independent
The question was not answered. The correct answer is "b".
16-20. The more diverse the environment, the more the firm needs to use
a(n)
a. divisionalized form aligned with that diversity.
b. matrix structure for tighter control.
c. functional structure to create simplicity.


d. network structure to capture other's core competencies.
e. simple structure to align with integrated environment.
The question was not answered. The correct answer is "a".

TRUE or FALSE

16-1. Job specialization is the result of division of labour in which each
job includes a narrow subset of tasks required to complete a product or
service.
True / False
The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-2. Informal communication is the most flexible form of coordination.
True / False


The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-3. A tall organizational structure creates a wider span of control.
True / False
The question was not answered. The correct answer
is "False". (Coaching responses are only available for answered
questions)
16-4. Fast food chains rely on an organic organizational structure to
maintain consistent food quality across their restaurants.
True / False
The question was not answered. The correct answer
is "False". (Coaching responses are only available for answered
questions)
16-5. Job descriptions and training are examples of coordination through
formal hierarchy.
True / False


The question was not answered. The correct answer
is "False". (Coaching responses are only available for answered
questions)
16-6. Organizations tend to decentralize as their external environment
becomes more complex.
True / False
The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-7. Organic structures operate best in stable environments.
True / False
The question was not answered. The correct answer
is "False". (Coaching responses are only available for answered
questions)
16-8. Departmentalization specifies how employees and their activities
are grouped together.
True / False


The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-9. Functional structures tend to emphasize subunit goals more than
organizational goals.
True / False
The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-10. A divisionalized structure works best where the organization
operates in one market with one product and one client group.
True / False
The question was not answered. The correct answer
is "False". (Coaching responses are only available for answered
questions)
16-11. One type of matrix structure overlays a divisionalized structure
with another type of divisionalized structure.
True / False


The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-12. A team-based organizational structure has a very flat
organizational hierarchy and very little formalization.
True / False
The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)
16-13. A network structure is an alliance of several organizations.
True / False
The question was not answered. The correct answer
is "True". (Coaching responses are only available for answered
questions)



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