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Organizational Behavior Case Study Team Development

STAGES OF TEAM DEVELOPMENT


Stage in team development

STORMING
Group: Tran Hoan My
Le Ngoc Tuong Vy
Tran Thi Phuong Thao
Nguyen Truong Gia Minh
Pham Ngoc Phuong Quyen


 Storming often starts where there is a conflict between team member’s natural working
styles or a disagreement of opinion or values

• Work differently, but this can sometimes cause personalities to clash and affect how a
team works

• Become increasingly frustrated and lose motivation
• Although conflict resolution is often the goal of work teams during the storming stage,

conflict management is generally what is achieved


 Storming behaviors include:
• Resisting opinions and improvements suggested by others
• Negative mind set and attitude
• Arguments amongst team members
• Questioning the teams goal and resistance
 Become extremely destructive and will lower motivation if allowed by the team leader to get out
of control.
 Make a team stronger, more versatile


Introduce

 An – A New Employee in ABC
 As a new one, she always tries her best, learns from
other colleagues


Introduce

 Chi – An Old Employee in ABC
 She has good relationships with colleagues, and gets on
well with superior


Relationships of An and Chi

 An works in same department with Chi
 Chi’s very friendly, and takes care of An
 They have a good relations with others because they’re fellow-countryman and have
same hobbies


Conflict

 In Chi’s presentation at a meeting, An gives an opposite opinion with Chi’s
ideas and gets supports, compliment from everyone include authorities



Conflict

 Chi feels very angry and jealous
 Chi talks bad things about An with everyone in company


Conflict

 Manager gives them a new work to assess their professional competences and
identify the best worker in next quarter. The deadline is 1 month


Conflict

 While An is working hard for her proposal, Chi intends to steal An’s planning
for herself. Besides, Chi also fixes some incorrect data in An’s documents


Conflict

 After 1 month, they give their work for the superior. An does not check her
work again before giving to the manager. Besides, Chi is confident with her
work


Conflict

 When announcing the result, Chi receives compliment about her work. Phuong realizes that Chi’s
proposal belongs to her, and someone else has fixed hers
 They argue that good proposal belongs to them


If you are the manager, what would
you do?


Solution 1

 Stop the argument

Advantages



Quickly

Disadvantages



Not completely, just end up at that
time


Solution 2

 About the decision, let them show their idea without looking up the materials.

Advantages



Completely



Quickly

Disadvantages




Make Chi being lost her face

Become more and more complicated


Solution 3

 Ask them to do the work once again, promise to consider their work carefully in 2 weeks

Advantages




Disadvantages



Smooth

Make their relationship better



Consuming a lot of time
Need a good persuading skill


Thank you
for your attentions!



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