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Slide introduction to information ssstem 10th obien chap001 eng

James A. O’Brien

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

1

Chapter

1

Foundations
of Information Systems’
in Business

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien


2

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

An IS Framework for Business Professionals

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

3

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

What is a System?
Environment

Feedback
Signals

Feedback
Signals

Control
Signals

Control by
Management

Control
Signals

Input of
Raw Materials

Manufacturing
Process



Output of
Finished Products

System Boundary

Irwin/McGraw-Hill

Other Systems

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

4

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

What is an Information System?
Control
Controlof
ofSystem
SystemPerformance
Performance

Input
Inputof
of
Data
Data
Resources
Resources

Irwin/McGraw-Hill

Processing
Processing
Data
Data

Output
Outputof
of
Information
Information
Products
Products

Storage
Storageof
ofData
DataResources
Resources

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

5

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Components
Components of
of an
an Information
Information System
System

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

6

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Data versus Information

Monthly Sales Report
for West Region

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12 t
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Irwin/McGraw-Hill

Sales Rep: Charles Mann
Emp No. 79154
Item
Qty Sold Price
TM Shoes 1200
$100

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

7

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Attributes of Information Quality

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

8

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Major Roles of Information Systems

Irwin/McGraw-Hill

Support of
Strategic
Advantage
Support of
Managerial
Decision Making

Support of
Business Operations

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

9

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

History of the role of Information Systems
1950-1960

1960-1970

Data
Processing

Management
Reporting

Electronic
Data
Processing
- TPS

Management
Information
Systems

Irwin/McGraw-Hill

1970-1980
Decision
Support

Decision
Support
Systems
- Ad hoc
Reports

1980-1990

1990-2000

Strategic &
End User

Electronic
Commerce

End User
Computing
Exec Info Sys
Expert Systems
SIS

Electronic
Business &
Commerce
-Internetworked
E-Business &
Commerce

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

The Internetworked -Business
The Internet
Suppliers and Other Business Partners

Company
Boundary

Procurement, Distribution, and Logistics
Extranets

1
0

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Engineering &
Research

Manufacturing
and
Production

Accounting,
Finance, and
Management

Intranets
Advertising

Sales

Customer Service

Extranets

Irwin/McGraw-Hill

Consumer and Business Customers

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

1
1

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Types of Information Systems
Information Systems

Operations

Management

Support

Support

Systems

Systems

Transaction

Process

Enterprise

Management

Decision

Executive

Processing

Control

Collaboration

Information

Support

Information

Systems

Systems

Systems

Systems

Systems

Systems

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

1
2

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Other Categories of Information Systems
Expert
ExpertSystems
Systems
Knowledge
Knowledge Management
ManagementSystems
Systems

Irwin/McGraw-Hill

Functional
FunctionalBusiness
BusinessSystems
Systems
Strategic
Strategic Information
Information Systems
Systems
Cross-Functional
Cross-FunctionalInformation
Information Systems
Systems

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

1
3

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

The Information Systems Development Process

Irwin/McGraw-Hill

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res


James A. O’Brien

1
4

I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition

Management Challenges of the E-Business Enterprise
•Business Strategies
•Business Processes
•Business Needs

•IS Human Resources
•IS Development

•Customer Relationships
•Business Partners
•Suppliers
•Business Customers

•IT Infrastructure
•IS Performance

•Organization Structure
•and Culture
•User Acceptance

Irwin/McGraw-Hill

Ethical Considerations
Potential Risks?
Potential Laws?
Possible Responses?

Copyright © 2001, The McGraw-Hill Companies, Inc. All rights res



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