PLAN FOR ICT APPLICATIONS TO IMPROVE THE PERFORMANCE
OF FOREX TRADING ROOM.
1. INTRODUCE ABOUT AGRIBANK TRUNG YEN
TECHNOLOGY DEPARTMENT AT FOREX TRADING
AGRIBANK TRUNG YEN.
EVALUATION, COMPARISON OF COMPETITORS:
SWOT matrix analysis
ANALYSIS OF EXPERIENCES:
SOLUTIONS FOR APPLICATIONS OF IT
ACTION PLAN APPLICATION IT:
Now, In the globalization strategy of the country, all organizations must be
interested in bringing information technology into their companies. Even seemingly
offices that use a little technology such as education, but now they have brought
technology to the operating activities of the industry as well as convenient for parents.
But particularly the financial sector, the Bank Information Technology is indispensable if
you want to survive and integrate into the international. The application of information
technology is applied to each system, each branch and each department in the bank. This
article is pleased to introduce the application of information technology in Agribank
Vietnam system and specific Forex trading part at Branch Bank for Agriculture and Rural
Development Trung Yen (Agribank Trung Yen).
1. INTRODUCE ABOUT AGRIBANK TRUNG YEN
Name of Bank: VIETNAM BANK FOR AGRICULTURE AND RURAL
DEVELOPMENT - TRUNG YEN BRANCH
Address: Tầng 1, tòa nhà 17T4 Hoàng Đạo Thúy, Thanh Xuân, Hà Nội.
Phone number: 04.62818223 – Fax: 04.62818214
Founded in 2008, Branch Bank for Agriculture and Rural Development from a
young unit has become a growing bank in the system Agribank and significant market
share in the area of Hanoi with than 1,000 business customers and in addition serve
individual customers and organizations. Although a newly established branch and lend
oneself to much of the competition with other banks in the area but Trung Yen branch has
gradually branch construction and development going on in the renovation to mingle with
the boom of modern electronic systems - security - reliability effectively with
international standards in the process of international integration and globalization of the
Over the 6-year maturity, branch has a network with 5 points trading and
providing products of modern banking, quick with competitive of interest rates and
charge services, utilities have to meet requirements of all customers, expand business,
increase cooperation between credit institutions and other organizations, gradually
improving and maintaining prestige of the brand as well as branches in the domestic
market and internationally.
The Incorporate Model at Agibank Trung Yen
From the network model shows that Forex trading room is a very important part of
Agribank Trung Yen. With a staff of agile and energetic, this room had contributed a big
part in helping branch have become the most efficient operations in Vietnam Agribank
TECHNOLOGY DEPARTMENT AT FOREX TRADING ROOM - AGRIBANK
From the functions and tasks of the room is to engage in the international
payments and foreign currency trading, so using the foreign language and informatics is
indispensable for the room. Currently, Forex trading room is used a lot of software for
forex trading as well as implementation of accounting transfers for international
customers. Simultaneously using multiple search webside to collect information
exchange and the world economic situation, as well as learn the international rules to
carry out money transfers in accordance to international standards like to the process of
Currently, the software is used in Forex trading room include:
- IPCAS Software: This is a software which was successfully deployed at
Agribank in 2003, marking an important turning point in the trading pattern changes,
shorten the processing time per transaction to complete only about 3 to 5 minutes. And on
11/05/2009 the historical moment marked the completion of successful implementation
of Phase II of the project IPCAS. After this point is considered Agribank bank server
models and databases with advanced processing technology leading in the region and the
world, volume transaction processing huge data is updated in real time.
- A software system is applied in the Agribank that is Realtime software. This is a
software function notification rates of the currencies between the head office and
branches. Therefore, any forex trading personnel must also proficient use this software.
This software works only for forex trading, so it only applies to forex trading room of a
branch, the other parts will not be irrelevant to install this software.
- Also, in any companies, the management of the text is also very important and
difficult. Banks are particularly specific sectoral system of lots and inclusive, it includes
government documents, department documents and internal text. So updating and
management of documents is very necessary. Therefore, the branch was using a
document management software which was created by the staff of the Computing Division
room. This software allows the administration system scan documents up to other parts of
the track as directed by the Director. This is a very useful software because it conveys to
the departmental documents very quickly and timely.
- In addition to the software, Trung Yen Branch also has a private webside to
transmit and update information about the product, about the promotion or financial
information to clients. This webside was designed according to the same standards of
Vietnam Agribank webside.
From 2010 to now, Agribank continued successful implementation of major
projects such as AD-project-Virus Email centralized synchronization infrastructure-based
end-user Active Directory, issued e-mail agribank.com.vn domain name for 40,000
employees, centralized authentication and enhanced security for workstation workstation;
DR Project - Center disaster recovery, enhanced processing capabilities for server and
disk array system IPCAS ...
3. EVALUATION, COMPARISON OF COMPETITORS:
Currently, banks also have information technology systems that are developed.
Therefore, we can compare banks base on the diversity of product features and
processing speed server systems. With the development of information technology, the
current disparity between the Information Technology Banking is not much of a
difference that depends primarily on investment for server systems, server and system
modernization high speed workstation. However, how the investment is appropriate and
sufficient to improve the competitiveness of the Bank must be dependent on the
orientation of the development bank and that bank capital investment that is expected to
Public information technology. All software management of the banks are required to
have safety and security is very high. Thus, the difference between banks mainly depends
on the products and services that banks provide to customers. The products are
convenient and suitable or not depends on the application of information technology in
that product. To clarify this, we can compare the competitiveness of banks in the area
compared with Agribank Trung Yen. One of the products that banks offer now is to
compete card services, the service here is very much used IT and banks are also very
important in residential investment to enhance competitiveness . Currently, the area of
operation of Agribank Trung Yen still have a strong competitive market as Techcombank,
VP bank, MB bank ... this problem is the development bank of information technology
for quite some soon, so that the products they offer very high surcharges to attract
4. SWOT matrix analysis
4. 1. Strengths:
- IT infrastructure and application investments are all the steps.
- Computer systems synchronized, rapid processing speeds to ensure customer
service as quickly as possible.
- There are separate IT center
- Specific strategies and long-term in the application of IT in business operations.
- Qualified personnel, are trained.
- Although IT Center but due to the wide Agribank system should handle the
situation does not happen in time and is difficult to control the entire system.
- Lack of software products for information management and provide customer
- Human Resources IT Centre of the always fluctuating, so the difficulty of human
- The application of software on the system difficult and time consuming.
- The policies, IT standards and guidelines are not synchronized;
- Large systems so pass network quality is slow, leading to customer service time
has not been shortened.
- Investment costs, operational risk and IT applications is still limited, the lack of
- Today, customers wishing to use electronic banking services is increasing as the
transfer device (Atranfer) query, statement printing account balance via the Internet. This
is a great opportunity to branch can develop products and services and increase revenues
through IT services branch.
- Today a lot of information technology products on the market that can Agribank
selection and application.
- Supply of IT workers today are very large, so there are many opportunities for
affiliates to enhance human resources in the IT branch.
Although this model bank servers and databases with advanced processing
technology leading in the region and the world, volume transaction processing huge data
is updated over time real. But updating and maintenance of Agribank is slow, so system
operation is slow and did not meet the requirements of the comprehensive reform of
banking activities in the process of regional integration and world.
The development of IT among banks is not uniform, which is hampering the
application of professional problems sector-wide, making it difficult for the cooperative
exploitation of banking services and lead to a double when combined to handle manually
The legal basis is not to keep up to the demands of applications and IT
development, slowing down the process of modernizing the bank. IT Staffs banks have
increased both in quantity and quality but still did not meet the requirements of
development. National telecommunications facilities have been upgraded and improved
but did not meet the requirements of IT applications in banking activities.
5. ANALYSIS OF EXPERIENCES:
In the era of information technology boom at present, the commercial banks have
applied information technology early and most capable high interaction with the user.
Core banking is clearly out of the race for technological modernization banks, helping
customers get the utilities and commercial payments gradually bring Vietnam integration
with the world economy. In 2005, Vietnam has 7 banks implemented Core Banking, but
now has 44 banks in the country to deploy the system.
Bank pioneer in implementing Core Banking system is Techcombank with
20billion VND in 2001 as the basis for improvement and diversification of products and
services offered. Spent shells accounted for 1/5 of Techcombank charter capital at that
Then the deployment of other banks such as Sacombank (2004), Seabank (2006),
VP (2006) ... with the increasing high cost.
Corebanking bring many benefits and has given the bank the competitive
advantage of their own. That is reflected in the development and growth of the bank has
invested in Corebanking. Techcombank as a pioneer in this deployment, thus creating a
competitive advantage for themselves really. This is evident in the three groups entered
the commercial banking shares leading Vietnam today. Besides, the ATM card
Techcombank is also the first ATM card in Vietnam can connect directly to the deposit
accounts of customers.
6. SOLUTIONS FOR APPLICATIONS OF IT
- To meet the needs of customers on quality issues and service time as well as
ensuring the development strategy of the Bank, to create products with specific
characteristics and high utility to attract customers. At the same time, ensure the safety
and security of the banking system is expected Agribank Trung Yen:
+ Upgrade the software is used to keep up with the growing trend in the IT market.
+ Upgrading server systems, servers and workstations to shorten the service life.
+ Provides services and products have high levels of IT to create a separate and
enhance product competitiveness.
+ Other banks Learning the software tracking of each plan according to officials
- In addition to the measures to reduce branch also needs to be some solution for
the professional division of the branch. Especially forex trading room, this room is a
trademark of Agribank promote the international market and competitive factors in the
+ Raising Hamlet, update existing accounting software to increase accuracy while
dealing with foreigners.
+ Create a customer management software separate tank management of customer
information. Since then we have to take care strategies, marketing to customers.
+ Regular staff training on information technology to manipulate proficient on the
7. ACTION PLAN APPLICATION IT:
7. 1. Operational software:
- Currently, Vietnam Agribank is planning to implement programs to upgrade the
server system and transmission system in order to improve the quality of service in the
system. Besides, Agribank Trung Yen is also implementing strategies for improving the
quality of service in the Vietnam Agribank by replacing the entire computer was used in 5
years. This investment aims to improve the speed of the computer system and shorten the
time of customer service.
- In addition to the upgrading of the current Agribank is also changing some of the
products to match customer needs in today's technology era. Specifically, Trung Yen
Agribank has planned enhancements to security features of the card, which customers
may use the card to pay online, but not to pay attention to safety issues. However, the
problem here is not only that Agribank is the world's problem. Therefore, to successfully
plan requires the close cooperation of foreign experts.
- For Forex trading room:
+ Room is testing new realtime program with many new features such as
conversation function between the parties, save the function call, function listed
transactions, ... This ensures business transactions in foreign currency is secure and
accurate. Because the exchange rate is a factor frequently changing every second and the
exact requirements and time when the transaction number, if different, the time transfer
rate will vary and transaction no longer accurate.
+ Department is testing a customer management program, with many features such
as: store information customer data, inform the customer of the transaction, notify your
birthday information about the company director as well as individual customers. This is
a very useful software for the branch because it is put to the test, the number of customers
has increased significantly due to quality customer care increased. Therefore, Forex
trading room is proposing to apply to all branches in the near future.
7.2. Reporting system and training:
+ Currently, forex trading room is also nominated for training staff training to
enhance education and computing skills. Thus the quality of staff has increased so much
style expressed through professional customer service, providing customer satisfaction.
+ The software Agribank has now been fully updated reporting functionality. Thus,
the present paper reports no longer popular at Agribank, and only a handful of reports
sent out reporting system or not related to the business. This minimizes wasted time for
staff and report information accurately and more.
This article introduces the application of information technology in agricultural
banking system (Agribank), bank branches in rural agricultural Trung Yen and Forex
trading room. Besides Agribank also compare with a number of banks in the same
locality and solutions, IT development plans at Grandview Branch Business Manager as
well as foreign exchange.
In summary, the integration trend today, if not upgrade applications as well as IT is
very difficult to have the opportunity to find customers, expand markets. However, the
development and application of IT in banks depend heavily on the cognitive level, human
resources, business characteristics and infrastructure of the bank.
Currently, Agribank of Vietnam in general and in particular Grandview Agribank
also underway to develop measures to improve the quality of IT products and services,
attract customers to the Bank for Agriculture and Rural Development.
- Curriculum management information systems;
- Webside http://agribanktrungyen.com.vn/
- Webside: http://agribank.com.vn/
- Documentation of IPCAS
- Strategy of ICT applications Agribank Trung Yen.
Webside of Agribank Trung Yen
Accounting Software IPCAS