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18/09/2006

Nguyễn Thanh Bạch

1


Preparing for work
I.
II.

III.
IV.

18/09/2006

Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).

Nguyễn Thanh Bạch

2


Preparing for work
I.
II.

III.
IV.

18/09/2006

Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch

3


I. Reporting to work.





18/09/2006

Being on time.
Come to work before 15 minutes.
In case of sickness or emergency.

Nguyễn Thanh Bạch

4



Preparing for work
I.
II.

III.
IV.

18/09/2006

Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch

5


II. Personal Hygiene.
A.
B.

Take a bath.
Grooming.

● Hair.
● Shoes.
● Finger nails.
● Uniform.
● Make up.
● Name tag.
● Teeth.


18/09/2006

Nguyễn Thanh Bạch

7


III. Job description.
A. Briefing.
Hand over.
VIP-Groups-Difficult guest.
Information.
Projects.

18/09/2006

Nguyễn Thanh Bạch

8


Preparing for work
I.
II.

III.
IV.

18/09/2006

Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch

9


III. Job description.(cont.)
B. Cleaning knowledge.
a. Work hygiene.
 Cleaning from up to down.
 Do not used dirty water for cleaning
 Use correct cloth for correct purpose.
 Handle soiled linen as little as
posible.
 Pay special attention to bath and
toilets.

 Discard any damage glassware.
 Wash your hands
18/09/2006

Nguyễn Thanh Bạch

10


III. Job description.(cont.)
 b. What has to be cleaned.
Because of:
_
_
_
_

18/09/2006

Dust.
Dirt.
Foreign particle _ garbage.
Liquids.

Nguyễn Thanh Bạch

11


III. Job description. (cont.)
c.

o

o
o
o
o
18/09/2006

Cleaning basic.
Open figure – eight motion
(mopping).∞
Circular motion (stains).
Overlapping motion
(buffing).
Vertical & horizontal motion
(dusting).
Straight forward motion
(vacuuming).
Nguyễn Thanh Bạch

12


III. Job description. (cont.)
d.

Cleaning techniques.






18/09/2006

Washing (with water).
Friction (abrasive).
Static electric (sweeper-mop).
Suction (vacuum).
Force (high pressure water).

Nguyễn Thanh Bạch

13


III. Job description. (cont.)
e.

Cleaning frequencies.






18/09/2006

Daily. (toilet)
Weekly. (skirting board)
Periodic. (shampoo)
Special. (rush room)
Spot check – Spot clean
Nguyễn Thanh Bạch

14


III. Job description. (cont.)
f.

Cleaning method.







18/09/2006

Damp dusting.
Polishing.
Dry dusting.
Sweeping.
Disinfecting.
Suctioning.
Nguyễn Thanh Bạch

15


III. Job description. (cont.)
C. Controlling key.

o Sign in.
o Check proper key.
o Kinds of keys.
• Manual key.
 Guest room key.
 Master keys.
 Section.
 Floor.
 Grand.

 Emergency key.

• Key cards. (More safe and secure
but expensive)
18/09/2006

Nguyễn Thanh Bạch

16


III. Job description. (cont.)
D. Room status terminology.






18/09/2006

Check out = C/O.
Check in = C/I.
Vacant dirty = VD.
Vacant ready = VR.
Vacant maintenance = VM.
(out of order)
Out of service = No need
service = NNS.
Nguyễn Thanh Bạch

17


III. Job description. (cont.)









18/09/2006

House use = HU.
Sleep out = S/O.
Handicapped guest = HG.
Long staying guest = LSG.
Very important person = VIP.
Due out = D/O.
Stay over.
Double locked.
Do not disturb = DND.
Nguyễn Thanh Bạch

18


III. Job description. (cont.)


Types of rooms in the hotel:
Standard room
 Superior room
 Deluxe room
 Junior Suite
 Suite
 President or Continental suite
 Twin bed room


18/09/2006

Nguyễn Thanh Bạch

19


III. Job description. (cont.)
 Queen

bed room
 King bed room
 Triple bed room
 Locker room
 Pantry room
 Linen chute
 Cloak room
 Function room
 Ball room
18/09/2006

Nguyễn Thanh Bạch

20


III. Job description. (cont.)















18/09/2006

Banquet room
Lounge room
Restaurant
Café or Coffee shop
Comfort room = Rest room = Ladies /
Gents room
Handicap Room.
Foyer
Connecting room
Board room
No show.
Show room.
Arrival.
Departure.
Nil luggage/Light luggage.
Nguyễn Thanh Bạch

21


After
Mid night

OD

OR
After
check in

VR

18/09/2006

After cleaned
and inspected
already

Room
status
VD
Nguyễn Thanh Bạch

After cleaned
and inspected
already

OR

After
check out
22


III. Job description. (cont.)
E. Work Sheet
No

18/09/2006

Room
Number

Time

Status

In

Nguyễn Thanh Bạch

Out

Status
After
Done

Remark

23


III. Job description. (cont.)
F. Communication


18/09/2006

Walkie – Talkie or Pager
+ Sign in
+ Collect pager or walkie –
talkie (Know the code) – Check
it
+ Turn in

Nguyễn Thanh Bạch

24


Preparing for work
I.

II.
III.
IV.

18/09/2006

Reporting to work.
Personal Hygiene.
Job description.
Setting up the work
cart (trolley).
Nguyễn Thanh Bạch

25


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