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business english 2e by mary chapter 12

12
Other Punctuation

MARY ELLEN GUFFEY AND CAROLYN M. SEEFER

BUSINESS
ENGLISH
12e

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permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management
system for classroom use.
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Uses for Ten Forms of
Punctuation

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

2


 Period

 Question Mark
 Exclamation Point

 Hyphen
 Dash

 Quotation
Marks

 Parentheses

 Italics
 Brackets

 Apostrophe

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

3


L E A R N I N G

O U T C O M E S

Level 1

▶. Use periods to correctly punctuate statements,
commands, indirect questions, polite requests,
abbreviations, initials, and numerals.



▶. Use question marks and exclamation marks
correctly.

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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4


Uses for the Period
 To Punctuate Statements, Commands,
and Indirect Questions
 To Punctuate Polite Requests
 To Punctuate Abbreviations and Initials


To Punctuate Numerals

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

5


 To Punctuate Statements, Commands, and
Indirect Questions



Use a period at the end of a statement, a command, or an
indirect question.

Business usually improves in the fall. (Statement)
Place our lunch order by 11:30 this morning. (Command)
She asked whether we accept online orders. (Indirect
question)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

6


 To Punctuate Polite Requests



Use a period, not a question mark, to punctuate a polite
request, suggestion, or command.



A polite request is a command or suggestion phrased as a
request. Such a request asks the reader to perform a specific
action instead of responding with a yes or no.

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

7


 Polite Request Examples
Will you please provide an estimate for landscaping our
entryway.
Could you please unlock this door for me.



If you are uncomfortable using a period at the end of a polite
request, rephrase the sentence so that it is a statement or
command.

Please provide an estimate for landscaping our entryway.
Please unlock this door for me.

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

8


 To Punctuate Abbreviations and Initials



Use periods to punctuate abbreviations. Abbreviations are
shortened versions of words that can fall into various
categories:

1.

Lowercase abbreviations

2.

Upper- and lowercase abbreviations

3.

Uppercase abbreviations

4.

Geographic abbreviations

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

9


 Punctuating Lowercase Abbreviations



Use periods after most abbreviations beginning with lowercase
letters. Notice that the internal periods are not followed by
spaces.

a.m. (ante meridiem)
p.m. (post meridiem)
i.e. (that is)
e.g. (for example)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

10


 Punctuating Upper- and Lowercase
Abbreviations



Use periods for most abbreviations containing capital and
lowercase letters.
Dr. (Doctor)
No. (number)
Mr. (Mister)
Fri. (Friday)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

11


 Punctuating Uppercase Abbreviations



Use all capital letters without periods or internal spaces for most
uppercase abbreviations.

IBM (International Business Machines)
MIT (Massachusetts Institute of Technology)
SEC (Securities and Exchange Commission)
MLB (Major League Baseball)
CIO (Chief Information Officer)
FB (Facebook Stock Symbol)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

12


 Punctuating Geographic Abbreviations



Use all capital letters without periods or internal spaces for the
abbreviations of geographical areas, two-letter state
abbreviations, and Canadian province abbreviations.

USA (United States of America)
CA (California)
QC (Quebec)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

13


 To Punctuate Abbreviations and Initials



Use periods when initials identify a person’s first and middle
names. Note that a space follows each period.

John F. Kennedy
F. Scott Fitzgerald
E. B. White
J. K. Rowling

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

14


 To Punctuate Numerals



For a monetary sum, use a period (decimal point) to separate
dollars from cents.

The bill showed items at $56.90, $169.80, and $30.



Use a period (decimal point) to mark a decimal in a percent.

A total of 48.9 percent voted for the new tax.

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

15


Uses for the Question Mark
 To Punctuate Direct Questions
 To Punctuate Questions Added to

Statements

 To Indicate Doubt

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

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 To Punctuate Direct Questions



Use a question mark at the end of a direct question.



A direct question requires an answer.

Have you researched the candidates’ views on education?
Is this the order for Lamson, Inc.?

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

17


 To Punctuate Questions Added to Statements



Place a question mark after a question that is added to the end
of a statement.



Use a comma to separate the statement from the question.

Her speech was informative and impressive, wasn’t it?
The marketing meeting is
at 9:30 a.m., isn’t it?

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

18


 To Indicate Doubt



Use a question mark within parentheses to indicate a degree of
doubt about some aspect of a statement.



Space before the opening parenthesis and after the closing
parenthesis.

The Philadelphia Stock Exchange
was founded (1790?) before
the New York Stock Exchange.

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

19


Uses for the Exclamation Mark



Use an exclamation mark after a word, phrase, clause, or
sentence expressing strong emotion.



In business writing exclamation points are used sparingly.

What a fantastic idea!
Stop! That’s hot!
Oops! I forgot the attachment!

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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© Larysa Ray/Shutterstock

20


One Author’s Advice for Using Exclamation
Marks
“Cut out all the exclamation points. An exclamation point is like laughing
at your own joke.”
– F. Scott Fitzgerald, American writer
(1896-1940)

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

21


TRY
TRY YOUR
YOUR SKILL
SKILL

Indicate which of these
sentences is correctly
punctuated.

1.

(a) Our team leader wanted to know
whether you sent the report?
(b) Our team leader wanted to know
whether you sent the report.

Indirect Question

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

22


TRY
TRY YOUR
YOUR SKILL
SKILL

Indicate which of these
sentences is correctly
punctuated.

2.

(a) Would you please answer all e-mails
within 24 hours.
(b) Would you please answer all e-mails
within 24 hours?

Polite Request

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

23


TRY
TRY YOUR
YOUR SKILL
SKILL

Indicate which of these
sentences is correctly
punctuated.

3.

(a) Dr. Hale said she would be here before
4 p.m..
(b) Dr. Hale said she would be here before
4 PM.
(c) Dr. Hale said she would be here before 4
p.m.

Lowercase Abbreviation

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

24


TRY
TRY YOUR
YOUR SKILL
SKILL

Indicate which of these
sentences is correctly
punctuated.

4.

(a) We heard that IBM is hiring PhDs for its
research program.
(b) We heard that I.B.M. is hiring Ph.D.s for
its research program.

Uppercase Abbreviations

© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
management system for classroom use. © Larysa Ray/Shutterstock
© Larysa Ray/Shutterstock

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