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non verbal communication

2016-04-01

The Importance of Non-verbal Communication
7%

Non-Verbal Communication
Week 5

How to be a good speaker

1.Credibility
2.Expertise
3.Dynamic

What Forms First
Impressions
Albert Marabian- UCLA

“the words”

38%

“tone of voice”

55%
“body language”

Be a dynamic speaker
1.Adapt his/her speaking style to audience
2.Be Natural when speaking
3.Change for a Reason during the speech


2016-04-01

Change in speech

7 Parts of Non-Verbal
Communication

1.Maintain Attention

1.Voice: Speed

2.Create Emphasis

3.Facial Movements

2.Voice: Loudness
4.Gestures
5.Eye Contact
6.Movement
7.Posture

Non-verbal: 1. Speed
●natural speed
●Pause for effect

Non-verbal: 2. Loudness
●no perfect loudness
o Do not shout & do not whisper.


●Microphones
ospeak in the direction of the mic (about 30 cm
away)


2016-04-01

Non-verbal: 3 Facial Features

Woman without her man is nothing

●Your face is the most important
●Don't be afraid to show your emotions

Non-verbal : 4. Gestures
I am happy

●Keep hands free and above the podium
●Use Hand Vocabulary


2016-04-01

Non-verbal: 5 Eye Contact
●trust and credibility

Non-verbal: 6 Movement
●Moving = confidence
● maintain attention.
●Moving towards different parts of the
audience = connect with audience

Non-verbal: 7 Body Posture
●Your body = symbol of your speech
o If your body is relaxed, audience will feel relaxed


2016-04-01

Summary: Non-verbal
communication
1.Speed
2.Loudness
3.Facial Movements
4.Gestures
5.Eye Contact
6.Movement
7.Posture

Week 7 presentation
Please prepare a presentation on a company of your choice.
(1) Presentation
(2) 1 page report

Presentation = 5 to 10 mins.
Speech structure
Delivery skills
Audience
1 page report:
Write a report on a company like the stories in 100 Great
Businesses and the minds behind them. See eclass for more
details



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