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Human resource management 15e by gary dessler 2017 chapter 14

Human Resource Management
Fifteenth Edition

Chapter 14
Building Positive Employee
Relations

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Learning Objectives (1 of 2)
14-1. Define employee relations.
14-2. Discuss at least four methods for managing employee relations.
14-3. Explain what is meant by ethical behavior.

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Learning Objectives (2 of 2)
14-4. Explain what is meant by air disciplinary practices
14-5. Answer the question, “How do companies become “Best Companies to Work for?


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I.
Define employee relations.

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What is Employee Relations?



Employee Relations – is the activity that involves establishing and maintaining the
positive employee-employer relationships that contribute to satisfactory productivity,
motivation, morale, and discipline, and to maintaining a positive, productive, and
cohesive work environment.

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Employee Relations Programs For Building and Maintaining Positive Employee
Relations

Fair Treatment





Research Insight
Procedural Justice
Distributive Justice

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Improving Performance: The Strategic Context


A New HR Strategy
at the Foxconn Plant in Shenzhen, China

Let’s talk about it…

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Bullying and Victimization

1.

Imbalance of Power

2.

Intent to Cause Harm

3.

Repetition






Verbal
Social
Physical
Cyberbullying

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Improving Employee Relations Through Communication
Programs



Different Types



Organizational Climate Surveys

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Develop Employee Recognition / Relations Programs

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Use Employee Involvement Programs
Focus Groups

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Trends Shaping HR: Digital and Social Media (1 of 2)

Employee Involvement

Let’s take a look…

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Using Employee Involvement Teams



Suggestion Teams



Problem-Solving Teams



Quality Circle



Self-Managing / Self-Directed Work Team



Suggestion Systems

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IMPROVING PERFORMANCE: HR As a Profit Center

The Cost-Effective Suggestion System

Let’s talk about it…

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III.
Explain what is meant by ethical behavior.

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The Ethical Organization
Figure 14-2 The Wall Street Journal
Workplace Ethics Quiz

Source: Ethics and Compliance Officer Association,
Waltham, MA, and the Ethical Leadership Group,
Global Compliance’s Expert Advisors, Wilmette, IL.
(printed in the Wall Street Journal, October 21, 1999,
pp. B1–B4). © 1999 by Ethics and Compliance Officer
Association. Reprinted by permission. All rights
reserved.

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Ethics and Employee Rights

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What Shapes Ethical Behavior at Work?



Three factors combine to determine the ethical choices we make





The person (bad apples)
Situations (bad cases)
Company Environment (bad barrels)

 Pressures
 Organizational culture

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How Managers Can Create More Ethical Environments



Reduce Pressures



“Walk The Talk”

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How Human Resource Managers Can Create More Ethical
Environments (1 of 2)



Institute Ethical Polices and Codes



Enforce The Rules



Encourage Whistleblowers



Foster The Right Culture

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IMPROVING PERFORMANCE: HR Tools For Line Managers and Small
Businesses

Small Business Ethics

Let’s talk about it…

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How Human Resource Managers Can Create More Ethical
Environments (2 of 2)



Hire Right



Use Ethics Training



Use Rewards and Discipline



Institute Employee Privacy Policies

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Know Your Employment Law

Electronic Monitoring

Let’s take a look…

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Monitoring Acknowledgment
Figure 14-3 Sample E-Mail Monitoring Acknowledgment Statement

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Trends Shaping HR: Digital and Social Media (2 of 2)

Monitoring

Let’s talk about it…

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