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Chap 7 measuring strengths and weaknesses

238 CHAPTER 7: Measuring Strengths and Weaknesses

Chapter 7
Measuring Strengths and Weaknesses

A. Intoduction
1. Meaning of Strengths and Weaknesses (TM 7-1)
B. Measuring Strengths and Weaknesses
1. Measuring of Product Strengths and Weaknesses: Conceptual Scheme (TM 7-2)
2. Meaning of Current Strategic Posture (TM 7-3)
• Operational Scheme For Measuring Current Strategic Posture (TM7-4)
• Current Strategy of a Product/Market (TM 7-5)
a. What Markets Do We Have? (TM 7-6)
b. How is Each Market Served? (TM 7-7)
3. Past Performance
• Product Performance Profile (TM 7-8)
• Market Performance Profile (TM 7-9)
• Financial Performance
a. Performance Measures (TM 7-10)
b. Performance Standards (TM 7-11)
4. Marketing Environment (TM 7-12)

C. Opportunity Analysis
1. Areas of Strength – Some Examples (TM 7-13)
2. Relative Strenghts of Personal Computer Firms in 2008 (TM 7-14)
3. Matching Strengths with Opportunities (TM 7-15)
4. Typical Marketing Weaknesses (TM 7-16)


239 CHAPTER 7: Measuring Strengths and Weaknesses

7-1

MEANING OF STRENGTHS AND
WEAKNESSES
Strengths refer to the competitive advantages and
other distinctive competencies that the company
can exert in the marketplace. The distinctive
competence of an organization is more than what it
can do; it is what it can do particularly well.
Weaknesses are constraints that hinder movements in certain directions.


CHAPTER 7: Measuring Strengths and Weaknesses 240

7-2

MEASUREMENT OF PRODUCT
STRENGTHS AND WEAKNESSES:
CONCEPTUAL SCHEME


241 CHAPTER 7: Measuring Strengths and Weaknesses

7-3

MEANING OF CURRENT STRATEGIC
POSTURE
• What underlies our company’s success, given
competitor’s patterns of doing business?
• Are there any characteristics and traits that have
been followed regularly?

• To what strategic posture do these characteristics and traits lead?
• What are the critical factors that could make a
difference in the success of the strategy?
• To what extent are critical factors likely to undergo a change? What may be the direction of
change?


CHAPTER 7: Measuring Strengths and Weaknesses 242

7-4

OPERATIONAL SCHEME FOR MEASURING
CURRENT STRATEGIC POSTURE
• Identify actual current scope of the company’s
activities.
• Identify pattern of actual past and existing
resource deployments.
• Deduce the actual basis on which the company
has been competing.
• Determine actual performance criteria, emphasis,
and priorities.


243 CHAPTER 7: Measuring Strengths and Weaknesses

7-5

CURRENT STRATEGY OF A
PRODUCT/MARKET
The current strategy of a product/market may be
examined by seeking answers to the following two
questions:
1. What markets do we have?
2. How is each market served?


CHAPTER 7: Measuring Strengths and Weaknesses 244

7-6

WHAT MARKETS DO WE HAVE?
• Recognize different market segments.
• Build a demographic profile of each segment.
• Identify important customers in each segment.
• Identify those customers, while important, also
do business with competitors.
• Reasons that each important customer may
have in buying the product from us.
• Strategic perspective of each important
customer as it concerns the product’s purchase.
• Anticipated changes in each customer’s
perspectives.


245 CHAPTER 7: Measuring Strengths and Weaknesses

7-7

HOW IS EACH MARKET SERVED?
It refers to the means that a company employs to
serve different customers. This can be examined
by analyzing information contained in Exhibit 7-3 in
the text. (See the breakfast cereal example in the
text.)

.


CHAPTER 7: Measuring Strengths and Weaknesses 246

7-8

PRODUCT PERFORMANCE PROFILE
CONTRIBUTION TO COMPANY
PERFORMANCE

Product
Line

Profitability

Product
Leadership

Technological
Growth

Support
of Total
Product
Line

Utilization of
Company
Resource

Provision
of
Customer
Benefits


247 CHAPTER 7: Measuring Strengths and Weaknesses

7-9

MARKET PERFORMANCE PROFILE
CONTRIBUTION TO COMPANY
PERFORMANCE

Market
Segment

Profitability

Market
Share

Growth
End-user
Markets

Size of
Customer
Base

Distribution
Strength

Degree of
Customer
Loyalty


CHAPTER 7: Measuring Strengths and Weaknesses 248

7-10

PERFORMANCE MEASURES
• Growth rate
• Profitability
• Market share
• Cash flow


249 CHAPTER 7: Measuring Strengths and Weaknesses

7-11

PERFORMANCE STANDARDS
• Company’s performance
• Competitors’ performance
• Management expectations
• Performance in terms of resource committed


CHAPTER 7: Measuring Strengths and Weaknesses 250

7-12

MARKETING ENVIRONMENT
Monitoring of the environment from the viewpoint
of products/markets is a line function that should
be carried out by those who are involved in making
marketing decisions. The constituents of the
product/ market environment are:
• Social and cultural effects
• Political influences
• Ethical considerations
• Legal requirements
• Competition
• Economic climate
• Technological changes
• Institutional evolution
• Consumerism
• Population
• Location of consumers
• Income
• Expenditure patterns
• Education


251 CHAPTER 7: Measuring Strengths and Weaknesses

7-13

AREAS OF STRENGTH—
SOME EXAMPLES
• Excellence in product design.
• Leadership in product innovation.
• Efficiency in customer service.
• Effectiveness in sales promotion.
• Merchandising efficiency.
• Customer loyalty.
• Dominant market share position.
• Effectiveness of advertising.


Dell

Hewlett-Packard

Apple

Lenovo





















Service and Support

Retail Distribution

National Sales Force

Low-Cost Production

Financial Muscle

Depth of Management

Brand Name

Applications Software

Current Strengths

CHAPTER 7: Measuring Strengths and Weaknesses 252

7-14

RELATIVE STRENGTHS OF PERSONAL
COMPUTER FIRMS IN 2008




253 CHAPTER 7: Measuring Strengths and Weaknesses

7-15

MATCHING STRENGTHS WITH
OPPORTUNITIES

STRENGTH
Customer loyalty

LIKELY IMPACT





Cordial
relationships with
channels








OPPORUNTIY
(FURNISHED BY THE
ENVIRONMENT)

Incremental product
volume increases
Price increases for
premium
quality/service
New product
introductions



New product
introductions
Point-of-purchase
advertising
Reduction of
delivered costs
through distribution
innovations
Tied-in products
Merchandising
differentiation












A trend of changing
taste
An identified
geographic shift of
part of the market
A market segment
neglected by the
industry

A product-related
subconscious need
not solicited by
competition
A product weakness
of competition
A distribution
weakness of
competition
Technical feasibility
for improving
existing package
design
A discovered new
use for the product
or container

OBJECTIVES AND
GOALS






Develop a premium
product
Introduce the
existing product in
the segment hitherto
not served
Develop a new
channel outlet for the
product, etc.


CHAPTER 7: Measuring Strengths and Weaknesses 254

7-16

TYPICAL MARKETING WEAKNESSES
• Inadequate definition of customer for
product/market development.
• Ambiguous service policies.
• Too many levels of reporting in the organizational setup.
• Overlapping channels.
• Lack of top-management involvement in new
product development.
• Lack of quantitative goals.



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